Customer Notices

Alabama

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

Arkansas

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

California

VendEngine is licensed as a money transmitter by the California Department of Financial Institutions.

 

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by e-mail at consumer.services@dbo.ca.gov, or by mail at Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

 

Colorado

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

 

If you have a question about or problem with your transaction, the money you sent, you must contact the money transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

 

If you are a Colorado Resident and have a complaint about the money transmitter, the company that sent your money, all complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking's website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202. email: DORA_BankingWebsite@state.co.us website: www.dora.colorado.gov/dob

 

Georgia

VendEngine is licensed by the Georgia Department of Banking and Finance. Activity is licensed under the Georgia Sale of Checks Act. License #50495; NMLS ID: 1456160

 

Idaho

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

Illinois

For Customer Support regarding suspected violations of this Act please contact the Illinois Department of Financial Institutions, Consumer Credit Division Toll Free (888) 298-8089.

 

Indiana

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

Iowa

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

Kansas

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

Kentucky

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

Louisiana

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

Michigan

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

Minnesota

Don’t Fall Victim To Fraud

 

Never send money to someone you have not met in person, and confirm emergency situations are real before sending money.

 

Common Types of Fraud

 

Scams affect every part of life. These people try to trick you out of your personal information and your money. The most common types of fraud fall under these categories:

 

 

  • Banking
  • Bankruptcy
  • Health
  • Housing and Mortgage
  • Immigration
  • Internet
  • Mass Marketing
  • Passport and Visa
  • Postal Mail
  • Telemarketing
  • Telephone

 

Examples of specific scams include: emergency situations you haven’t confirmed; online purchases; claims of lottery or prize winnings; resolving immigration matters; or credit card or loan fees. There are many types of scams out there, so you must be careful when transmitting money.

 

If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, VendEngine, Inc. may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.

 

If you believe you are the victim of fraud, call the VendEngine, Inc. Fraud Hotline at 855-VendEng/855- 836-3364. In Minnesota contact: Minnesota Office of the Attorney General, St. Paul, MN, website: http://www.ag.state.mn.us; Phone Number: 651-296-3353; Toll Free: 1-800-657-3787; TTY: 1-800-366- 4812.

 

Mississippi

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

Missouri

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

New York

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

North Carolina

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

Ohio

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

Oklahoma

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

Oregon

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

South Carolina

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

Tennessee

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

Texas

VendEngine is licensed under the laws of the State of Texas and by the state law is subject to regulatory oversight by the Texas Department of Banking. Any customer wishing to file a complaint against VendEngine should contact VendEngine directly at 1-855-836-3364. After first contacting VendEngine, if you still have an unresolved complaint regarding the company's money transmission, please direct your complaint to:

 

In Person or U.S. Mail:
Texas Department of Banking
2601 North Lamar Blvd., Suite 300, Austin, TX 78705
Toll Free: 1 (877) 276-5554 / Fax: 1 (512) 475-1313
Send Email to: consumer.complaints@dob.texas.gov
Web Page: www.dob.texas.gov

 

Washington

Entities other than FDIC insured financial institutions that conduct money transmission activities in Washington State, including the sale of payment of money or credit are required to be licensed. If there are questions or concerns regarding a transaction with a licensee please contact the Washington State Department of Financial Institutions at (360) 902-8703 or by mail at: Department of Consumer Services, 150 Israel Road Southwest, Olympia, WA 98504-1200.

 

To file a complaint, please provide: the name of the company, office location, and who you contacted at the company; your name, mailing address, and ten digit phone numbers; and a simple explanation of the problem, with a list of events in chronological order, making sure to include names and dates. Be specific and as brief as possible. For electronic submission, please complete the form found on the website: dfi.wa.gov under Consumer Information: File a Complaint.

 

West Virginia

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

Wisconsin

For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.

 

CONSUMER FRAUD INFORMATION

Protecting our customers from fraud is a priority of VendEngine. VendEngine recommends never sending money to a stranger. Funds received by a stranger cannot be recovered and therefore cannot be refunded to you. If you think you have been a victim of fraud, please contact VendEngine at 1-855-836-3364