Have a question?
We’re here to help.
You can make a deposit through the lobby kiosk located in the jail, on our website www.jailfunds.com, or by calling toll-free 855-836-3364
Contact the facility directly to cancel or reschedule a visit.
All deposits are available immediately to the inmate, unless stated otherwise at time of deposit. We are not allowed to provide inmate account balances or information. You will need to ask the inmate.
If the deposit was made at a kiosk, you will receive a printed receipt. At the time of the deposit, you may have selected to receive a text message or email receipt.
When you were released, you filled out a form for the commissary manager to issue you a check. Call the commissary manager to find out when the check will be mailed.
Their money will be transferred to their new location automatically. This can take up to two weeks.
The inmate needs to contact the commissary manager directly. We are not able to dispute an order on behalf of an inmate.
You need to contact the phone company directly about a refund on unused phone time.
Email our customer service line with the date, amount and inmate/location and we will be happy to send you a copy.
Call the commissary manager to move the funds to the correct account.
We are not permitted to provide inmate account balances.
Contact the commissary manager for the items available and prices.
Call your bank to confirm there are no issues with the card. The inmate’s account may be frozen, or the balance is over the allowed amount.
The inmate will see it on their account up to two weeks before the visit.
You will need to contact the phone company directly for the cost of a call. We only process the deposits for them.
Click on the “Forgot Password” to reset your password.
We do not disclose the details of an inmate’s account.
If you are a facility, you can submit a service ticket. If you are trying to make a deposit, and a kiosk is down, please call our customer service line to report the outage. That number is 855-836-3364
If the facility offers email communications to be sent directly to an inmate, you will see the option listed on our website. Otherwise, the inmate will have to email you before you will be able to respond.
If you have a remote visit scheduled with an inmate, the pin number is in your email confirmation. If the inmate is trying to video call you direct, and the system asks you for a pin, that means the inmate hung up.
If you have a complaint, first contact the consumer assistance division of VendEngine, Inc. at 855-836-3364 (toll free). If you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to: Texas Department of Banking 2601 North Lamar Boulevard Austin, Texas 78705 877-276-5554 (toll free) www.dob.texas.gov
Don’t Fall Victim To Fraud
Never send money to someone you have not met in person, and confirm emergency situations are real before sending money.
Common Types of Fraud
Scams affect every part of life. These people try to trick you out of your personal information and your money. The most common types of fraud fall under these categories:
- Housing and Mortgage
- Mass Marketing
- Passport and Visa
- Postal Mail
Examples of specific scams include: emergency situations you haven’t confirmed; online purchases; claims of lottery or prize winnings; resolving immigration matters; or credit card or loan fees. There are many types of scams out there, so you must be careful when transmitting money.
If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, VendEngine, Inc. may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.
If you believe you are the victim of fraud, call the VendEngine, Inc. Fraud Hotline at 855-VendEng/855-836-3364.
In Minnesota contact: Minnesota Office of the Attorney General, St. Paul, MN, website: http://www.ag.state.mn.us; Phone Number: 651-296-3353; Toll Free: 1-800-657-3787; TTY: 1-800-366-4812.
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